An Air Canada passenger named Susan Benson has expressed on Facebook her disappointment towards the airline after witnessing two fellow passengers getting booted off the plane for refusing to sit on seats where someone on the previous flight reportedly vomited. She wrote on Facebook on 29 August that the airline staff tried to cover the smell with coffee grinds and perfume – although it did not help. The seats were apparently still wet and had visible vomit residue.
After arguing about the situation to the staff, who said there was nothing could be done, the pilot reportedly came and told the two female passengers there were only two choices: “They could leave the plane on their own accord and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no-fly list!”, says the Facebook post. They were eventually escorted off the plane by security guards.
According to Benson, the two women were not even rude. They were simply upset. “They did nothing wrong … I am ashamed to be a Canadian and ashamed of Air Canada,” she said. Air Canada has since apologised over the situation and to the customers in the incident, who “clearly did not receive the standard of care to which they were entitled”, the airline said in a statement, according to a report by Fox Business.
Photo: Isaac Struna
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