The Macao Post and Telecommunications Bureau (CTT) has required Hutchison Telecommunications (Macao) Limited to develop a comprehensive transition plan to protect user rights and ensure service continuity after the company formally notified the Macau SAR Government recently of its decision to voluntarily surrender its 4G mobile telecommunications license and cease all mobile services in Macau effective from 1 December 2026.
The bureau has ensured that it will “closely supervise the entire migration process in accordance with applicable regulations, ensuring a stable and orderly service handover”, according to a press release issued by CTT.
“This is a commercial decision made by the company based on its own operational circumstances,” the press release points out.
“Hutchison has reached an agreement with Companhia de Telecomunicações de Macau, S.A. (“CTM”) to facilitate the transfer of its users to CTM’s network with users’ confirmation,” the press release says.
“During the transition period, Hutchison will maintain basic communication services and continue to provide customer support through its own service outlets, CTM service centres and services hotlines.”
Meanwhile, CTT urges affected users to monitor Hutchison’s official announcements, understand the transition arrangements, select a suitable service provider based on their own needs and complete the necessary procedures at their earliest convenience to ensure uninterrupted access to mobile services.
Source: CTT
Image: Hutchison Telecom Hong Kong Holdings’ website
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